GENERAL SERIES

Change Management

• Managing Change
• Leading Others Through Change

Communication

• Effective Communication
• Communication Skills for Supervisors

Conflict Management

• Managing Interpersonal Conflict
• Managing Organizational Conflict

Core Selling Skills

• Goal Setting and Planning
• Leveraging Time
• Communication
• Negotiation
• Teamwork

Customer Service

• Customer Service: A Strategic Advantage
• Coaching Customer Service

Diversity

• Valuing the Individual
• Managing Diversity

Effective Supervisory Skills

• The Effective Supervisor
• Legal Considerations for New Supervisors

• Leadership and Vision
• Motivating Others

• Enhancing Your Supervisory Skills

Empowering Performance

• Learning to Lead Your Sales Team
• Building Your Sales Team
• Developing Essential Sales Skills
• Achieving Results as a Sales Manager
• Leading Your Sales Team with Momentum

High Payoff Hiring

• Evaluating the Process
• Preparing for Effective Hiring
• The Interview Process
• Making the Hiring Decision
• Managing the Hiring Process

Powers of Persuasion

• Action Plan
• The Awesome Power of Persuasion
• Persuasion Presentations

Project Management

• Introduction

• Defining a Project
• Building a Project Team

• Planning a Project
• Executing a Project

• Monitoring a Project
• Performance Measurement

• Closing a Project

Positive Impact

• Attitude
• Personal Accountability
• Balance
• Change
• Productivity
• Communication
• Leadership Opportunities

Speaking for a Lasting Impression

• Understanding the Adult Audience
• Developing a Dynamic Delivery
• Speaking with Conviction
• Presenting with Purpose
• Raising Retention

Time Management

• Managing Your Time
• Leading Others for Effective Time Mgmt.

EXECUTIVE SERIES

Assessing Your Organization for HP Strategy

• The Transformation Model
• Current Results
• Business Environment
• Current Strategy
• Core Process
• Structure
• Systems
• Culture
• Opportunities & Plans

Developing a High Performance Strategy

• Overview of Strategy
• Analyzing Your Business Environment
• Forecasting the Future

Developing High Performance Teams

• Fundamentals of High Performance Teams
• The Team Charter
• Effective Meetings
• Customer Focus
• Managing the Process
• Team Member Roles & Responsibilities
• Setting Goals & Keeping Score

Emotional Intelligence

• The Integrity Model
• Conquer Your Key Moments
• Embrace Reality
• Exercise Responsibility
• Creating a Core Ideology
• Defining Your Strategic Direction
• Defining Your Competitive Advantage
• Setting Goals
• Creating a Master Plan

Employee Engagement

• Developing the Plan
• Crafting a Working Environment
• Supporting Employee Development
• Coaching Employees
• Maintaining Engagement

High Performance Leadership

• Principles of Leadership
• Practices of Empowering Leaders
• The Five Leadership Roles
• Leadership Practices: A Self-Assessment
• Personal Productivity
• Fundamentals of High Performance Teams
• Performance Expectations
• Empowering Others for Success

Principles of Partnership Selling

• Partnering
• Value Profiling
• Clarify Your Vision
• Define Your Purpose
• Act With Integrity
• Value Who You Are

Principles of High Performance

• Traditional vs. HP Paradigms
• Characteristics of High Performance
• Building Trust
• High Performance Tools and Plans

Skills for High Performance Teamwork

• Basic Communication
• Giving & Receiving Feedback
• Group Dynamics
• Team Decision Making
• Team Problem Solving
• Conflict Resolution
• Time Management

The Trust Factor

• The Trust Imperative
• Collusion
• A Change of Heart
• Face to Face Communication
• Interpersonal Dialogue: Core Principles
• Interpersonal Dialogue: The Steps
• Harnessing Harmful Behavior
• Strengthening Our Relationships
• Putting It All Together