GENERAL SERIES
Change Management
• Managing Change
• Leading Others Through Change
Communication
• Effective Communication
• Communication Skills for Supervisors
Conflict Management
• Managing Interpersonal Conflict
• Managing Organizational Conflict
Core Selling Skills
• Goal Setting and Planning
• Leveraging Time
• Communication
• Negotiation
• Teamwork
Customer Service
• Customer Service: A Strategic Advantage
• Coaching Customer Service
Diversity
• Valuing the Individual
• Managing Diversity
Effective Supervisory Skills
• The Effective Supervisor
• Legal Considerations for New Supervisors
• Leadership and Vision
• Motivating Others
• Enhancing Your Supervisory Skills
Empowering Performance
• Learning to Lead Your Sales Team
• Building Your Sales Team
• Developing Essential Sales Skills
• Achieving Results as a Sales Manager
• Leading Your Sales Team with Momentum
High Payoff Hiring
• Evaluating the Process
• Preparing for Effective Hiring
• The Interview Process
• Making the Hiring Decision
• Managing the Hiring Process
Powers of Persuasion
• Action Plan
• The Awesome Power of Persuasion
• Persuasion Presentations
Project Management
• Introduction
• Defining a Project
• Building a Project Team
• Planning a Project
• Executing a Project
• Monitoring a Project
• Performance Measurement
• Closing a Project
Positive Impact
• Attitude
• Personal Accountability
• Balance
• Change
• Productivity
• Communication
• Leadership Opportunities
Speaking for a Lasting Impression
• Understanding the Adult Audience
• Developing a Dynamic Delivery
• Speaking with Conviction
• Presenting with Purpose
• Raising Retention
Time Management
• Managing Your Time
• Leading Others for Effective Time Mgmt.
EXECUTIVE SERIES
Assessing Your Organization for HP Strategy
• The Transformation Model
• Current Results
• Business Environment
• Current Strategy
• Core Process
• Structure
• Systems
• Culture
• Opportunities & Plans
Developing a High Performance Strategy
• Overview of Strategy
• Analyzing Your Business Environment
• Forecasting the Future
Developing High Performance Teams
• Fundamentals of High Performance Teams
• The Team Charter
• Effective Meetings
• Customer Focus
• Managing the Process
• Team Member Roles & Responsibilities
• Setting Goals & Keeping Score
Emotional Intelligence
• The Integrity Model
• Conquer Your Key Moments
• Embrace Reality
• Exercise Responsibility
• Creating a Core Ideology
• Defining Your Strategic Direction
• Defining Your Competitive Advantage
• Setting Goals
• Creating a Master Plan
Employee Engagement
• Developing the Plan
• Crafting a Working Environment
• Supporting Employee Development
• Coaching Employees
• Maintaining Engagement
High Performance Leadership
• Principles of Leadership
• Practices of Empowering Leaders
• The Five Leadership Roles
• Leadership Practices: A Self-Assessment
• Personal Productivity
• Fundamentals of High Performance Teams
• Performance Expectations
• Empowering Others for Success
Principles of Partnership Selling
• Partnering
• Value Profiling
• Clarify Your Vision
• Define Your Purpose
• Act With Integrity
• Value Who You Are
Principles of High Performance
• Traditional vs. HP Paradigms
• Characteristics of High Performance
• Building Trust
• High Performance Tools and Plans
Skills for High Performance Teamwork
• Basic Communication
• Giving & Receiving Feedback
• Group Dynamics
• Team Decision Making
• Team Problem Solving
• Conflict Resolution
• Time Management
The Trust Factor
• The Trust Imperative
• Collusion
• A Change of Heart
• Face to Face Communication
• Interpersonal Dialogue: Core Principles
• Interpersonal Dialogue: The Steps
• Harnessing Harmful Behavior
• Strengthening Our Relationships
• Putting It All Together